Terms & Conditions

Asoupe Travel (“we”, “us”, the “Operator”) is a tour operator based in Arusha,Tanzania.

• TALA licence: N/A (Ministry of Natural Resources and Tourism)
• TIN: N/A
• Email: info@asoupe.co.tz
• Telephone: +255 767 558 506

The same company details appear in section 1 of the Agreement.

3.1 Prices and itineraries on this website, and draft proposals or estimates we send by email or chat, are a guide. They become binding only when they are written into an Agreement that you sign. The Agreement replaces earlier discussions, draft proposals and estimates (Agreement 28.1).

3.2 If you book for other people, you confirm that they have authorised you to make arrangements, agree to payments and accept these terms on their behalf (Agreement 1.2).

4.1 Your booking is confirmed when you have signed the Agreement and paid the confirmation deposit shown in it. The deposit secures your accommodation, park permits and safari logistics (Agreement 3.2).

4.2 You can sign electronically, by drawn signature or by accepting in our client portal. An electronic signature has the same validity as a handwritten one (Agreement 28.3).

4.3 You must give us accurate details for every traveller, including full names as they appear on passports, nationalities and passport numbers. We need these for park permits, flight manifests and lodge registration (Agreement 1.3 and 14).

4.4 Bookings through a travel agent or tour operator. A travel agent or tour operator who books with us does so on behalf of their clients. These terms and the Agreement apply to that booking in full, including confirmation, deposit, balance, insurance, changes and cancellation. The agent confirms that every traveller has authorised them to make the booking, agree to payments and accept these terms on their behalf, and passes these terms on to their clients (Agreement 1.2).

5.1 The total price, in the currency stated, is set out in your Agreement (Agreement 3.1).

5.2 Paying safely. Pay only by the methods and to the accounts shown on the official invoice we issue. We will not change payment details through messaging apps without formal confirmation. If you receive unexpected new payment instructions, call our management to check them before you pay (Agreement 3.4).

6.1 The services included in your price are listed in your Agreement. Unless the Agreement says otherwise, national park and conservation fees, concession fees, crater descent fees and transit permits from TANAPA and the Ngorongoro Conservation Area Authority for the agreed itinerary are included (Agreement 4).

6.2 The following are not included and are your responsibility (Agreement 5):

• International flights to and from Tanzania.
• Tanzania entry and transit visas, and border or customs fees.
• The mandatory Tanzania inbound travel insurance and your comprehensive travel and medical insurance (see section 7).
• Tips for driver-guides, rangers and lodge staff.
• Alcoholic drinks, unless a lodge is booked on an all-inclusive basis.
• Laundry, phone calls, internet outside free lodge areas, and shop purchases.
• Optional activities not in your itinerary, such as hot-air balloon safaris, night game drives or cultural village visits.
• Medical treatment, medicines, clinic visits and emergency evacuation costs.

7.1 Mandatory Tanzania inbound insurance. From 1 October 2026, foreign travellers entering Mainland Tanzania must hold the mandatory inbound travel insurance. Residents of East African Community (EAC) and SADC countries are exempt. It is provided through the National Insurance Corporation of Tanzania (NIC). The current premium is USD 44 per person, payable in the Tanzanian Shilling equivalent, and it covers up to 92 days. This cost is yours and is not part of the safari price unless your quotation or booking confirmation says it is included. Buy the policy before you arrive, as the Agreement requires (the law also allows buying it at the point of entry), and keep the certificate for inspection. Travellers without it can be refused entry (Agreement 6.1).

7.2 Comprehensive insurance is required. The inbound insurance does not replace full travel insurance. Every traveller must have comprehensive travel and medical insurance from a reputable insurer for the whole trip (Agreement 6.2 and 14). Where applicable, it should cover:

• Emergency medical treatment and hospital care.
• Air ambulance, wilderness evacuation and medical repatriation.
• Repatriation of remains.
• Trip cancellation and curtailment.
• Journey interruption and travel disruption.
• Loss, damage, theft or delay of baggage.
• Personal accident.
• Third-party public liability.

7.3 We are a tour operator, not an insurer or insurance broker. Unless agreed in writing, we do not arrange or pay for your insurance. We may ask to see proof of cover before your safari starts (Agreement 6.2 and 6.3).

7.4 If your trip includes both Mainland Tanzania and Zanzibar, which insurance rule applies depends on where you first enter and the rules in force when you travel. If you enter through Zanzibar, the Zanzibar inbound insurance from the Zanzibar Insurance Corporation (ZIC) applies; one inbound policy is enough for a trip to both. Requirements, premiums and exemptions can be changed by the Tanzanian authorities, and you are responsible for meeting the rules that apply to you (Agreement 6.4).

8.1 To cancel, email us at info@asoupe.co.tz. Your cancellation takes effect on the date we receive it during business hours in Arusha, Tanzania (Agreement 8).

8.2 If you cancel because of illness, injury or a family emergency, please claim the cost from your travel insurance.

You may ask in writing to move your safari to new dates within 12 months of the original start date (Agreement 9):

• We must receive your request at least 45 days before the original start date.
• New dates depend on availability of your lodges or camps, park permits and domestic flights.
• Seasonal rate differences, increases in park fees and supplier rebooking charges will be confirmed to you in writing and are payable by you.
• Requests made 30 days or less before the start date are considered case by case and may carry supplier amendment fees.

10.1 Changes by us. Safaris take place in unfenced wilderness. Wildlife movements, weather, road conditions, park authority rules, lodge operations and flight schedules can affect plans. We may make reasonable changes to routes, game drives or accommodation for safety, conservation, park directives or genuine operational reasons. We will try to keep the same quality and character of the safari and tell you about important changes promptly (Agreement 2 and 21.1).

10.2 Changes by you. Changes you want after signing must be requested in writing. They depend on what is possible and on any extra costs or supplier charges (Agreement 21.2).

10.3 Changes to the Agreement are valid only when agreed in writing by both sides, for example by signed addendum, confirmed email or acceptance in our client portal. A change to dates, group size, inclusions or price creates an updated version of your Agreement (Agreement 27).

Once your safari has started, there are no refunds or credits for unused days, missed game drives, unused lodge nights, meals, missed domestic flights or skipped parts of the itinerary. If you choose to leave early or shorten your trip for personal or medical reasons or because of flight changes, any extra costs, such as transfers, hotel nights or flight changes, are yours (Agreement 10).

12.1 We will (Agreement 11):

• Run your safari with professional skill, reasonable care and diligence.
• Provide a roadworthy, fully equipped 4x4 safari vehicle with a pop-up roof, seat belts and emergency communication equipment.
• Assign a licensed professional Tanzanian driver-guide. If your guide is ill or unavailable, we may replace them with a guide of equal qualification (Agreement 15).
• Obtain and pay the park permits, crater descent clearances and government fees included in your price.
• Reserve and confirm the accommodation in your approved itinerary.
• Tell you about important operational changes as soon as reasonably possible.

12.2 If we fail to provide a service. If we materially fail to provide a contracted service for reasons within our control, we will tell you, look into the cause and try to correct it, and offer an alternative of comparable standard at no extra cost. If no comparable alternative is possible, we will give you a fair price adjustment, credit or partial refund for the part not provided. Nothing in these terms removes your rights under Tanzanian consumer law (Agreement 12).

Some parts of your safari, such as lodges, tented camps, scheduled and charter flights, balloon operators and community programmes, are run by independent companies. We choose reputable, licensed suppliers with care. If a supplier changes, delays or fails to deliver a service, we will do everything reasonable to act for you, arrange alternatives and limit the disruption (Agreement 13).

You and everyone travelling with you agree to (Agreement 14):

• Give accurate and complete traveller information.
• Hold a passport valid for at least 6 months after your departure from Tanzania, with blank visa pages.
• Obtain visas, yellow fever certificates where required, and other entry clearances before you arrive.
• Keep comprehensive travel and medical insurance in place for the whole trip.
• Follow the safety instructions and briefings of your guide and park rangers.
• Follow park rules: stay in the vehicle except in permitted areas, never feed, disturb or call animals, do not litter, and keep quiet near wildlife.
• Obey the laws and public health rules of the United Republic of Tanzania.
• Respect the culture, dignity and customs of the communities you visit.
• Tell us in good time about serious allergies, diet, mobility needs or medical conditions.

Wildlife. Our guides know where to look, but animals move freely. We cannot guarantee particular sightings, hunts or a Great Migration river crossing on any given day.

• Ask your doctor or a travel clinic about vaccinations (such as yellow fever, tetanus and hepatitis) and malaria prevention for Tanzania.
• Tell us about any disability, medical condition, special diet or mobility need before your booking is confirmed.
• If someone becomes seriously ill or is injured during the safari, your guide will start our emergency procedure and coordinate with recognised air evacuation services such as AMREF Flying Doctors.
• Costs for doctors, clinics, medicines, hospital care and air ambulances are yours, to be claimed from your insurance.

(Agreement 20)

A wilderness safari has risks that ordinary travel does not, including wild animals in unfenced areas, rough roads and river crossings, distance from advanced medical care, heat, dust and seasonal rain, insect and other bites, and delays caused by weather, washed-out roads or vehicle wear. By booking, you accept these ordinary risks of safari travel. This does not release us from liability for gross negligence, wilful misconduct or duties that Tanzanian law does not allow us to exclude (Agreement 18).

Neither you nor we are liable for failing or being late to perform because of events beyond reasonable control, such as natural disasters and severe weather, government orders, park closures or border shutdowns, war, unrest or terrorism, epidemics and travel bans, major flight disruption, fuel shortages or road blockages, and conservation fee changes that take effect immediately. The affected side must tell the other without undue delay. We will make reasonable efforts to offer an alternative itinerary or credit for rescheduled travel (Agreement 19).

As far as the law allows (Agreement 25):

• We are not liable for loss, delay or injury caused only by force majeure, by your own actions or omissions, by criminal acts of third parties, or by not following safety instructions.
• Our total liability for direct claims under the Agreement is limited to the contract price you have actually paid us.
• Neither side is liable for indirect, consequential, punitive or exemplary damages.
• Nothing limits our liability for death or personal injury caused by our proven gross negligence, wilful default or fraud.

19.1 During your safari our team may take photos and videos for documentation. Whether we may use photos or videos in which you or your group can be identified for marketing (our website, social media, brochures, email, advertising and trade shows) is your choice: the Agreement includes a “consent” or “do not consent” option (Agreement 7).

19.2 If you consent, no fee is payable for approved use. We will not use images in a misleading or defamatory way, and we will not publish passport, financial or private contact details. We may share selected images with agencies or designers who produce our marketing.

19.3 You can withdraw consent for future use by writing to us. Material already printed, published or used in finished campaigns before we receive your request does not have to be withdrawn.

19.4 The lead traveller must tell each adult in the group about this clause, and each adult may give us their own preference. We will not use identifiable images of children for marketing without a parent's or guardian's consent. Photos of wildlife, landscapes, vehicles, lodges and staff may be used separately.

We use traveller details, including passport numbers, dates of birth and nationalities, only to run your safari: park permits (TANAPA and NCAA), flight manifests, lodge registration and emergency response. We keep them confidential, do not publish passport details and do not sell personal data (Agreement 17 and 26). Our Privacy Policy explains this in full.

21.1 If something is wrong during your safari, tell your guide or our operations team straight away (+255 767 558 506 / info@asoupe.co.tz), so we have the chance to put it right while you are still travelling.

21.2 If it is not resolved, send us a written complaint within 14 days after your safari ends. This does not affect your legal rights (Agreement 22).

22.1 If a dispute arises, the party raising it sends written notice, and both sides try to settle it in good faith through senior management within 14 business days (Agreement 23.1).

22.2 If that fails, both sides may agree to non-binding mediation with an agreed mediator in Arusha (Agreement 23.2).

22.3 A dispute not settled within 30 days of the first notice goes to binding arbitration under the Arbitration Act, 2020 of Tanzania: seat in Arusha, in English, before one arbitrator agreed by both sides or, failing agreement within 14 days, appointed by the Tanzania Institute of Arbitrators (Agreement 23.3). Either side may still ask a court for urgent interim relief (Agreement 23.4).

22.4 The Agreement and these terms are governed by the laws of the United Republic of Tanzania. Consumer protections that Tanzanian law does not allow to be excluded continue to apply (Agreement 24).

23.1 If any provision is found invalid, the rest still applies (Agreement 28.2).

23.2 We may update this page. The version that applies to your booking is the Agreement you signed. Changes to this page do not alter a signed Agreement.

Asoupe Travel
Arusha,Tanzania
Email: info@asoupe.co.tz
Telephone: +255 767 558 506
Website: travel.asoupe.co.tz